This policy forms part of the Terms of Service. It covers what we charge. Your statutory rights are unaffected by anything here.
1. The free plan
The Starter plan costs nothing, needs no card, and can be left at any time. There is nothing to cancel and nothing to refund. Meta’s conversation charges still apply to messages you send on it — see section 4.
2. Cancelling a paid plan
Cancel from the console at any time. Cancellation takes effect at the end of the billing period you have already paid for: your plan keeps working until then, and you are not charged again.
We do not pro-rate a partial month. If you cancel on day three of a month you have paid for, you keep the plan for the rest of that month rather than receiving twenty-seven days back.
After the plan ends your workspace drops to the Starter plan’s limits. Export anything you need from your message log first — retention is shorter on Starter, and data past that window is deleted.
3. When we do refund
We will refund the plan fee where:
- We charged you in error — a duplicate charge, a charge after a cancellation took effect, or a charge on the wrong plan. Refunded in full.
- You were charged for a renewal you had already cancelled. Refunded in full.
- A sustained failure on our side made the service unusable for a material part of a billing period, and we could not put it right. Refunded in proportion to the period affected.
Tell us within 30 days of the charge, using the billing address at the foot of this page, with the invoice number. Approved refunds go back to the original payment method, normally within 7–10 business days; how quickly it appears after that is your bank’s to decide.
4. Meta’s conversation charges are not refundable
This is the part worth reading twice.
WhatsApp bills per 24-hour conversation, at a rate set by the recipient’s country and the conversation category. We pass that charge through at cost. We add nothing to it, and we do not keep it — your invoice shows Meta’s rate and the number of conversations it applied to.
Because it is consumption that has already happened and already been billed to us, we cannot refund it. In particular:
- A conversation is charged once it opens, whether or not the recipient replies.
- A message that is delivered but never read is still a charged conversation.
- A message sent to the wrong recipient, or with the wrong content, is still charged.
- A template you later regret sending is still charged.
A message refused before it reaches Meta — a closed window, a missing template variable, an unregistered sender — never opens a conversation and is never charged. Those failures are returned to your API call with the reason, not billed.
5. Trials and discounts
Where we offer a trial, it ends on the date stated and converts to a paid plan only if you have said so. A discount or promotional rate applies for the period stated and the standard rate applies afterwards.
6. Non-payment
If a payment fails we will tell you and try again. Sending is not cut off immediately. If the invoice stays unpaid after we have asked, we may suspend the workspace under the Terms of Service.
7. Chargebacks
Please raise a billing problem with us before raising it with your bank — it is almost always faster. A chargeback filed without contacting us first may lead to suspension while it is resolved.
8. Changes to pricing
We may change plan prices. Existing customers get at least 30 days’ notice by email before a change applies to them, and it never applies to a period already paid for. If you do not want the new price, cancel before it takes effect.
Meta’s conversation rates are Meta’s to set and can change without notice to us. We pass through whatever Meta charges.